Human Rights and Fair Labor Practices

Goal and Performance Highlights

Performance 2024

No

Human rights complaints reported through grievance channels

No

Human rights risks identified within the Company and the value chain

Commitment, Challenge and Opportunity

The Company is committed to conducting business under transparent corporate governance, with a strong sense of social responsibility and strict compliance with human rights principles in accordance with laws and international standards. Accordingly, the Company has established human rights policies and practices to prevent violations across all business processes, covering employees, business partners, and stakeholders throughout the value chain. The Company emphasizes equality, non-discrimination, fair employment, the prohibition of child labor and forced labor, as well as the creation of a safe working environment that supports continuous employee development.

However, promoting and respecting human rights at all levels remains a challenge due to cultural differences, evolving labor laws across countries and regions, and the complexity of supply chains involving multiple stakeholders. Embedding a corporate culture that genuinely prioritizes human rights among all employees and business partners also requires time and ongoing collaboration.

On the other hand, strict adherence to human rights not only mitigates legal and reputational risks but also provides opportunities to strengthen the Company’s image as a socially responsible enterprise. It builds trust among investors, business partners, and customers while supporting sustainable development (SDGs), particularly SDG 8: Decent Work and Economic Growth and SDG 16: Peace, Justice and Strong Institutions, thereby contributing to the Company’s long-term sustainable growth.

Management and Operational Approach

Human Rights Policy

The Company is committed to operating in accordance with the principles of good corporate governance and recognizes its social responsibility. The Company respects and strictly promotes human rights in accordance with laws and international principles. To ensure that the Company’s business operations are free of human rights violations, the Board of Directors deems it appropriate to formulate a human rights policy and practices to prevent human rights violations in all processes of the Company’s operations, including managing business partners in the business value chain and business allies, focusing on treating each other with respect and equality without discrimination against differences in respect, equality, and non-discrimination, regardless of race, religion, gender, sexual orientation, language, age, skin color, social status, disability, political opinion, group affiliation, or any other factor unrelated to job performance.

The Company prohibits child and forces labor, supports the use of legally authorized migrant labor, and is committed to fair, non-discriminatory employment practices. It ensures equitable compensation and career advancement based on employee performance, while continuously improving workplace safety to protect the health and well-being of employees and related stakeholders.

The Company has established the policy and guidelines related to the human rights as follows:

Treat everyone equally on the human rights basis without discrimination.
Conduct business without affecting directly and indirectly on violation of human rights.
Encourage the rightful exercise of one’s citizenship rights in accordance with the Constitution and Thai law.
Support and respect human rights protection.
Provide measures to ensure that the Company business is not involved in violation of human rights.
Monitor, audit, and assess the risks and effects on human rights regularly and establish the plans or measures on risk management appropriately.
Communicate, disseminate, and give knowledge of international human rights principles to executives and employees of the Company, subsidiaries, and joint ventures where under the Company control.
Encourage relevant business partners and stakeholders through the value chain, such as suppliers, customers, main contractors, subcontractors, and joint ventures to be aware of the importance of human rights respect for sustainable business development.
Arrange the assessment process and identify the risks of human rights violations and effects to allow the Company to plan and determine the solutions to prevent human rights violations.
Place great importance on respecting the rights of business partners, suppliers, and all relevant stakeholders across the entire value chain. It conducts business with fairness, transparency, and accountability while adhering to applicable laws, international standards, and relevant business ethics. This commitment fosters sustainable collaboration, free from discrimination, and ensures respect for human rights for all parties involved.
Commit to developing and delivering high-quality projects and services that meet safety standards and customer satisfaction. It prioritizes respect for customer rights by ensuring the protection of personal data in compliance with relevant laws and standards. The Company treats all customers fairly, equitably, and without discrimination while maintaining accurate, transparent, and verifiable communication. These efforts aim to foster trust and maximize customer satisfaction.
Priority respect for the rights and responsibilities toward communities and society by adhering to relevant laws, regulations, and requirements. It conducts environmental, health, and community impact assessments alongside stakeholder engagement processes, allowing surrounding communities to express their opinions and concerns regarding business operations. This approach facilitates appropriate measures for resolution, remediation, and the prevention of human rights violations.
Provide a complaint management system and effective retention of data, as well as developing the whistleblowing channels regarding human rights violations regularly.

Human Rights Due Diligence

To ensure that the Company’s business operations are free from human rights violations and operate in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGP) as well as the context of business operations in Thailand, the Company has conducted a comprehensive Human Rights Due Diligence (HRDD) audit with the aim of identifying human rights risks and preventing human rights violations or other negative impacts that may arise from the Company’s business activities.

The Company regularly conducts status verification to identify human rights risks and impacts on the Company’s stakeholders. The Company has managed and formulated guidelines and measures for risk management in a timely and appropriate manner. All work groups related to the Company’s business activities and suppliers, including business partners and investments in related businesses (mergers, acquisitions or joint ventures), shall be responsible for governing, monitoring, managing and identifying potential human rights impacts and/or risks under such groups’ responsibilities. This is especially true of the worker hiring process to avoid getting involved in human trafficking, labor employment discrimination, forced labor and child labor issues, which goes through a comprehensive human rights risk inspection and assessment process conducted systematically by the Company every year to acquire information for consideration before deciding to invest in related businesses. The consideration shall include relevant stakeholders. The comprehensive human rights due diligence and risk assessment process covers a wide range of issues, including employment conditions, health, occupational safety, forced labor, child labor, human trafficking, discrimination, fair and equal compensation, migration, land acquisition, privacy, personal data protection, and other rights such as those of persons with disabilities and protection from abuse.

Human Rights Due Diligence consists of a systematic process with the following systems and objectives:

The Company defines clear boundaries for the Human Rights Due Diligence process to ensure comprehensive examination of human rights issues involving all relevant stakeholders. This includes considerations of various human rights issues such as labor rights, community rights, supply chain concerns, security and safety, environmental impacts, and consumer rights.

The Company has identified potential human rights risks arising from its business operations throughout the value chain. Guidelines for considering these human rights issues are also applied to mergers and acquisitions and new business partnerships. Furthermore, the Company conducts regular reviews to develop risk plans and assess trends in human rights issues systematically.

The Company conducts human rights risk assessments considering the severity of impacts and the likelihood of human rights violations resulting from its operations. These assessments categorize severity into three levels: low severity, moderate severity, and high severity.

The Company conducts an analysis of potential risks and establishes control measures as well as existing mitigation measures, including the development of additional measures to reduce the likelihood and severity of impacts related to human rights issues. These actions may affect stakeholders.

The Company monitors the methods of addressing and mitigating the impacts on human rights that may occur, and regularly evaluates its policies and operations regarding human rights. It also reports assessment results to the Company’s Board of Directors annually.

When there are human rights impacts resulting from business operations, the Company will collaborate in various processes that emphasize fairness, transparency, and compliance with the United Nations Guiding Principles on Business and Human Rights (UNGP). This includes implementing recovery measures, both in financial assistance and other forms, to alleviate the impacts on those affected by the Company’s activities, which may cause human rights violations in any form.

Human Rights Risk Assessment

Risk Issues

Employment conditions
Employee health, occupational safety, and well-being
Non-discrimination in the workplace
Fair and equitable compensation
Privacy and personal data protection

Preventive and Mitigation Measures

Establish employment terms and workplace regulations in compliance with labor laws, including employee benefits and social security such as social security contributions, workmen’s compensation fund, and provident fund.
Treat all employees equally and without discrimination, in line with human rights principles.
Ensure fair and equitable compensation based on employee performance.
Prioritize employee health, occupational safety, and well-being, including annual health check-ups, health insurance coverage, and provision of safety equipment in the workplace.
Establish a Welfare Committee to provide input on employee benefits and activities.
Implement policies, guidelines, and procedures for managing employees’ personal data.
Provide onboarding training to ensure employees understand company rules, regulations, and policies from their first day.
Train supervisors on labor rights to prevent rights violations in management practices.
Establish multiple complaint and whistleblowing channels, such as websites, email, and suggestion boxes, with strict confidentiality and protection measures to prevent retaliation against complainants.

Remediation Measures (GRI 2-25)

Conduct fact-finding investigations by an appointed committee in accordance with the Company’s whistleblowing and misconduct policies.
Upon confirmation of a violation, the Company will implement remedial actions, including.

Disciplinary action against the offender, along with revising policies, procedures, and preventive measures to avoid recurrence.
Additional compensation for employees who have suffered unfair treatment or loss of opportunity, with continuous follow-up to assess the effectiveness of remedial actions.
Improvement of the working environment and workplace safety.

Risk Issues

Non-discrimination against suppliers and contractors
Prevention of forced labor, child labor, and human trafficking
Health, occupational safety, and well-being of contractors

Preventive and Mitigation Measures

Establish a human rights policy applicable to suppliers and contractors.
Select suppliers and contractors fairly, transparently, and without discrimination, with verifiable processes, by conducting a Vendor Sustainability Assessment Survey (VAS) for both new and existing suppliers.
Provide human rights training to employees to ensure non-discriminatory practices toward all stakeholders.
Communicate the Company’s policy to suppliers and contractors, emphasizing the prohibition of forced labor, child labor, and human trafficking.
Implement safety standards at construction sites in compliance with legal requirements.
Establish complaint and whistleblowing channels for all stakeholders, with strict confidentiality and protection measures to safeguard complainants.

Remediation Measures

Resolve disputes through joint negotiation mechanisms without resorting to legal proceedings.
Provide business-related compensation, such as late penalties or damages arising from unfair orders or cancellations.
In cases of labor rights violations by contractors, such as the use of illegal labor, the Company will cooperate with government authorities and support contractors in correcting labor practices to comply with legal standards.
Strictly improve workplace conditions and safety standards.

Risk Issues

Non-discrimination against customers and consumers
Privacy and personal data protection

Preventive and Mitigation Measures

Establish a human rights policy related to customers.
Provide human rights training to employees to promote non-discriminatory practices toward all stakeholders.
Develop and communicate policies, guidelines, and procedures regarding customer privacy and personal data management, along with employee training.
Implement complaint and whistleblowing mechanisms for customers, with strict confidentiality and clear procedures to ensure effective resolution and maximum customer satisfaction.

Remediation Measures

Demonstrate organizational accountability through formal apologies and clear communication of corrective actions.
Provide compensation in cases where violations have caused harm.
Offer additional support to help mitigate the impact on affected customers.
Follow up on customer satisfaction after remediation and use complaint data to improve service processes.

Risk Issues

Resettlement and land acquisition
Impacts from construction activities, such as waste, noise, vibration, and pollution

Preventive and Mitigation Measures

Ensure construction projects comply with all applicable laws, regulations, and requirements
Establish a land acquisition review committee with fair and transparent evaluation criteria.
Conduct Environmental Impact Assessments (EIA) as well as health and community impact assessments, with continuous reporting of results.
Implement legally required safety standards at construction sites.
Establish processes and channels to gather feedback and enable surrounding communities to express opinions and concerns about potential impacts from project construction.
Provide mechanisms and channels for community engagement, allowing surrounding communities to express concerns and providing feedback on project-related impacts.

Remediation Measures

Demonstrate corporate accountability through formal apologies and clear communication of corrective actions.
Provide mitigation and remedy measures to affected communities in line with Environmental Impact Assessment (EIA) requirements, such as
- Compensation for damages or lost opportunities
- Construction or improvement of public infrastructure in cases of direct project impact
- Establishment of a community relief/development fund for long-term impacts

Risk Issues

Accessibility to services
Social inclusion and participation

Preventive and Mitigation Measures

Ensure that residential projects are designed with accessibility features for persons with disabilities, in compliance with legal requirements such as accessible walkways and entrances.
Collaborate with the Foundation for the Blind to promote employment opportunities for persons with disabilities.
Establish compliant and whistleblowing channels, along with confidentiality and protection measures for complainants.

Remediation Measures

Upgrade and improve physical accessibility facilities.
Provide diverse and appropriate participation channels to accommodate all groups of persons with disabilities.

Monitoring and Reviewing Human Rights Performance

The Company has established grievance and whistleblowing channels, along with strict confidentiality and protection measures for complainants, as detailed on page Whistleblowing and Complaint