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Stakeholder Engagement

Stakeholder Engagement

Stakeholder Engagement

The Company is committed to valuing the opinions of stakeholders in all groups that are directly or indirectly involved or affected by the Company’s operations. This is to understand their needs, expectations, and to foster good relationships and strong cooperation. There are transparent processes in place for engaging stakeholders to align with the Company’s sustainable development policy and business operation plans.

Stakeholders of the Company can be individuals, groups of individuals, or organizations within the Company’s value chain, which may have significant impacts on the Company’s operations, products, services, and related activities. The process of identifying the Company’s stakeholder groups considers and prioritizes them based on the nature of their involvement, whether direct or indirect, in the Company’s activities, as well as their influence or dependency on the Company. This prioritization helps inform the Company’s business strategies and decision-making processes.

The Company has established guidelines for managing stakeholders to plan and develop positive relationships between the Company and its stakeholders. This is achieved through the following processes and steps:

This involves identifying and prioritizing stakeholders based on their level of influence on the Company’s operations and their level of dependency impacting the Company’s operations. This includes considering economic, governance, social, and environmental factors, both internal and external to the Company.

This involves analyzing the concerns of stakeholders by different levels of engagement based on their prioritization. This includes feedback and addressing concerns through various communication channels such as annual reports, press releases, phone calls, emails, letters, websites, social media platforms, discussions, exchanges, and surveys. This enables the Company to accurately and comprehensively access the needs and concerns of stakeholders to develop management plans accordingly.

This involves closely and consistently reviewing activities and channels of engagement with stakeholders. This includes from development planning to implementation and communication, with a deep understanding and regular interaction with stakeholders. Operations should be responsive, addressing and resolving issues promptly or creating new pathways for mutually acceptable resolutions. Additionally, there should have channels for receiving feedback, concerns, and complaints from all stakeholder groups.

This involves tracking and evaluating the progress of operations and reporting on stakeholder participation to the sustainable development committee. This includes examining key issues consistently each year to enable the Company to address problems directly and understand the accuracy and up to date.

This involves providing accurate and comprehensive information through channels accessible to stakeholders, such as websites, social media, and the Company’s annual sustainability reports.

Actions in Response to Stakeholders

The Company has identified stakeholders both internally and externally within the business value chain and has created channels for collaboration with stakeholders in various groups. This is done with awareness of their interests, perspectives, and concerns on various issues. These insights are utilized as guidelines for developing operations and meeting the expectations of all stakeholders appropriately and consistently.

The Company has categorized stakeholders into 8 significant groups

Employees & Executives

Expectations of Stakeholders

  • Appropriate employee welfare and compensation
  • Knowledge development and enhancement of employees’ capabilities
  • Job security and career advancement opportunities
  • Equality, diversity, and fair opportunities for growth
  • A safe and positive working environment
  • Appropriate management of personal data of executives and employees

Communication and Channels

Stakeholder Engagement and Response Practices

  • Providing appropriate and fair compensation and benefits
  • Providing employee welfare and various benefits for employees
  • Promoting knowledge and skills development through both internal and external training programs
  • Supporting equal opportunities for career advancement
  • Ensuring proper hygiene, safety, and a suitable working environment
  • Managing personal data of executives and employees effectively and in compliance with applicable laws

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company continuously organizes well-being policy to encourage employees to take care of their physical and mental well-being, while also emphasizing the importance of family, society, and the environment.
  • Organized training and development programs for employees at all levels through both In-House Training and Public Training courses.
  • Conducted annual employee promotion and career advancement processes.
  • Arranged Townhall meetings between management and employees to strengthen internal communication and employee engagement.
  • Achieved an employee engagement score of 76% in 2025.
  • Provided annual training programs on the use of Automated External Defibrillators (AED), fire evacuation drills, and various workplace safety topics for employees on a regular basis.
  • No incidents involving personal data breaches (PDPA) of employees or executives were reported during the year.

Customers

Expectations of Stakeholders

  • High-quality products and services
  • Accurate, complete, and transparent communication of product and service information
  • Attentive and prompt after-sales services
  • Convenient and diverse communication channels that effectively respond to customer needs
  • Customer follow-up and satisfaction surveys
  • Appropriate management of customers’ personal data

Communication and Channels

Stakeholder Engagement and Response Practices

  • Implemented policies to protect customers’ rights and benefits both before and after sales.
  • Delivered quality products and services while continuously improving service standards.
  • Disclosed complete, accurate, and transparent information regarding products and services without misleading statements.
  • Conducted customer satisfaction surveys and gathered customer complaints and feedback to improve operational efficiency and enhance service quality.
  • Managed customers’ personal data effectively and in compliance with applicable laws and regulations.

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company continuously monitors and gathers customer feedback and complaints to improve the quality of its products and services.
  • The Company conducts annual customer satisfaction surveys and analyses the results to further enhance product and service quality to better meet customer needs.
  • No incidents involving personal data breaches (PDPA) of customers were reported during the year.

Community and Society

Expectations of Stakeholders

  • Strictly complied with environmental and social policies and regulations to protect the shared interests of communities and stakeholders.
  • Listened to opinions and feedback from communities surrounding project areas to establish preventive and mitigation measures for potential impacts arising from operations.
  • Monitored, addressed, and responded to community and social complaints appropriately and in a timely manner.

Communication and Channels

Stakeholder Engagement and Response Practices

  • Environmental operations in compliance with relevant laws and regulations
  • Responsibility toward communities, society, and the environment
  • Prevention and mitigation of construction-related impacts, such as noise and dust pollution
  • Efficient and appropriate complaint handling and resolution processes
  • Environmental management practices aligned with applicable laws and regulatory requirements

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company conducted community surveys to gather feedback regarding construction-related impacts and implemented preventive and corrective environmental measures in compliance with laws, regulations, and Environmental Impact Assessment (EIA) requirements.
  • The Company supported the “Noble PLAY” space and participated as an advisor for students’ Thesis Exhibitions for the third consecutive year, free of charge, providing students with opportunities to showcase their creative works and potential.
  • The Company implemented the “NOBLE GIVE FOR ALL 2025” project to promote and improve the quality of life of communities and society in collaboration with Scholars of Sustenance Thailand (SOS Thailand). The initiative focused on proper surplus food management by transforming excess food into prepared meals for distribution to people in need within the community.
  • The Company implemented the “NOBLE GREEN FOR ALL 2025” project in collaboration with the Koh Mak Conservation Community to restore aquatic ecosystems, support local fisheries occupations, and promote the local economy through tourism and trade. The initiative also focused on improving the environment and community spaces in order to enhance quality of life and create long-term sustainable benefits for the community.

Government Agencies

Expectations of Stakeholders

  • Compliance with applicable laws, regulations, and related requirements
  • Responsibility toward society and the environment

Communication and Channels

Stakeholder Engagement and Response Practices

  • Strictly adhere to and comply with laws, regulations, and requirements related to business operations
  • Operate in accordance with procedures, processes, and requirements of relevant government authorities
  • Cooperate with government agencies in environmental, social, and good corporate governance operations

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company continuously monitored and complied with laws, regulations, and conditions related to its business operations
  • The Company conducted community surveys to gather feedback regarding construction-related impacts and implemented preventive and corrective environmental measures in compliance with EIA-related laws and requirements
  • The Company continuously cooperated and coordinated with relevant government agencies in environmental and social operations
  • No incidents of significant non-compliance with laws or regulations related to business operations were reported during the year.

Investors & Shareholders

Expectations of Stakeholders

  • Good returns and sustainable business growth
  • Good corporate governance
  • Transparent and accountable business operations
  • Accurate, complete, and timely disclosure of information to shareholders
  • Appropriate management of personal data of investors and shareholders

Communication and Channels

Stakeholder Engagement and Response Practices

  • Committed to generating long-term returns and sustainable growth in the Company’s value to build confidence and satisfaction among shareholders
  • Disclosed important Company information in a transparent, accurate, and reliable manner
  • Promoted good corporate governance and conducted business in accordance with ethical principles and business codes of conduct
  • Managed personal data of investors and shareholders effectively and in compliance with applicable laws and regulations

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company held the 2025 Annual General Meeting of Shareholders to report operating results and significant information to shareholders
  • The Company regularly organizes Opportunity Day activities and Analyst Meetings on a quarterly basis
  • No significant complaints relating to ethics, business conduct, or corruption were reported during the year
  • No incidents involving personal data breaches (PDPA) of investors and shareholders were reported during the year.

Suppliers & Contractors

Expectations of Stakeholders

  • Fair, transparent, and equitable procurement and treatment of suppliers
  • Collaboration for sustainable business development
  • Occupational health and workplace safety
  • Respect for human rights and fair labor practices

Communication and Channels

Stakeholder Engagement and Response Practices

  • Selected suppliers and contractors through fair, transparent, and auditable processes
  • Strictly complied with commercial terms and mutual agreements
  • Encouraged suppliers to conduct business in accordance with ethical principles, social responsibility, and ESG practices
  • Supported occupational health, safety, and human rights standards in suppliers’ and contractors’ operations

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company communicated and disseminated the Supplier Code of Conduct to suppliers and disclosed the information on the Company’s website
  • The Company conducted ESG risk assessments of suppliers and carried out on-site assessments to promote environmental, social, and governance standards in operations
  • The Company continuously promoted compliance with safety, occupational health, and human rights standards in collaboration with suppliers and contractors.

Creditors

Expectations of Stakeholders

  • Timely debt repayment and fulfillment of obligations
  • Strict compliance with financial terms and conditions
  • Transparent and auditable business operations

Communication and Channels

Stakeholder Engagement and Response Practices

  • Implemented prudent and transparent financial policies while appropriately disclosing relevant information
  • Effectively managed liquidity and financial structure to maintain debt repayment capability
  • Strictly complied with terms, conditions, and obligations under agreements with creditors

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company fulfilled its debt repayment and financial obligations to creditors completely and on schedule
  • As of the end of 2025, the Company’s Net Interest-Bearing Debt to Equity Ratio was 1.71 times, which remained in compliance with the financial covenants for debentures and loans, not exceeding the required threshold of 2.50 times
  • The Company continuously disclosed operating results and financial position information through Analyst Meetings, Opportunity Day activities, and the issuance of quarterly earnings press releases.

Competitors

Expectations of Stakeholders

  • Business operations under fair trade competition practices
  • Collaboration in industry development in line with government policies
  • Knowledge sharing and participation with organizations related to the industry
  • Value creation and promotion of sustainable economic growth

Communication and Channels

Stakeholder Engagement and Response Practices

  • Conducted business under fair, transparent, and lawful competition practices
  • Did not seek confidential information of competitors through dishonest or inappropriate means
  • Promoted collaboration and participation with relevant organizations and agencies to support sustainable industry development

Summary of Performance in Responding to Stakeholder Expectations 2025

  • The Company participated in meetings with the Circular Economy in Construction Industry (CECI) to exchange knowledge and support circular economy practices within the construction industry
  • The Company conducted its business in accordance with fair trade competition principles, and no significant trade competition disputes were reported during the year.
Stakeholder Engagement Policy and Procedure
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