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Stakeholder Engagement

Stakeholder Engagement

Stakeholder Engagement

The Company is committed to valuing the opinions of stakeholders in all groups that are directly or indirectly involved or affected by the Company’s operations. This is to understand their needs, expectations, and to foster good relationships and strong cooperation. There are transparent processes in place for engaging stakeholders to align with the Company’s sustainable development policy and business operation plans.

Stakeholders of the Company can be individuals, groups of individuals, or organizations within the Company’s value chain, which may have significant impacts on the Company’s operations, products, services, and related activities. The process of identifying the Company’s stakeholder groups considers and prioritizes them based on the nature of their involvement, whether direct or indirect, in the Company’s activities, as well as their influence or dependency on the Company. This prioritization helps inform the Company’s business strategies and decision-making processes.

The Company has established guidelines for managing stakeholders to plan and develop positive relationships between the Company and its stakeholders. This is achieved through the following processes and steps:

This involves identifying and prioritizing stakeholders based on their level of influence on the Company’s operations and their level of dependency impacting the Company’s operations. This includes considering economic, governance, social, and environmental factors, both internal and external to the Company.

This involves analyzing the concerns of stakeholders by different levels of engagement based on their prioritization. This includes feedback and addressing concerns through various communication channels such as annual reports, press releases, phone calls, emails, letters, websites, social media platforms, discussions, exchanges, and surveys. This enables the Company to accurately and comprehensively access the needs and concerns of stakeholders to develop management plans accordingly.

This involves closely and consistently reviewing activities and channels of engagement with stakeholders. This includes from development planning to implementation and communication, with a deep understanding and regular interaction with stakeholders. Operations should be responsive, addressing and resolving issues promptly or creating new pathways for mutually acceptable resolutions. Additionally, there should have channels for receiving feedback, concerns, and complaints from all stakeholder groups.

This involves tracking and evaluating the progress of operations and reporting on stakeholder participation to the sustainable development committee. This includes examining key issues consistently each year to enable the Company to address problems directly and understand the accuracy and up to date.

This involves providing accurate and comprehensive information through channels accessible to stakeholders, such as websites, social media, and the Company’s annual sustainability reports.

Actions in Response to Stakeholders

The Company has identified stakeholders both internally and externally within the business value chain and has created channels for collaboration with stakeholders in various groups. This is done with awareness of their interests, perspectives, and concerns on various issues. These insights are utilized as guidelines for developing operations and meeting the expectations of all stakeholders appropriately and consistently.

The Company has categorized stakeholders into 8 significant groups

Employees & Executives

Expectations of Stakeholders

  • Welfare and compensation.
  • Knowledge development.
  • Career stability.
  • Equity and Opportunity for Advancement.
  • Good working environment and safety.
  • Executive and employee’s personal information management.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Implemented a Well-being Day Policy to encourage employees to take care of their physical and mental health, as well as their families, and to contribute positively to society and the environment.
  • Provided training programs for employees at all levels, including both in-house and public training sessions.
  • Conducted the annual performance-based job promotion process for employees.
  • Organized regular Townhall meetings to foster communication between management and employees.
  • Employee engagement score for 2024 stood at 76%, reflecting a strong level of organizational commitment.
  • Conducted annual safety training sessions, including the use of Automated External Defibrillators (AED), fire evacuation drills, and other safety-related training programs.
  • No incidents of personal data breaches (PDPA) involving employees or executives were reported.

Customers

Expectations of Stakeholders

  • Quality products and services.
  • Communication Product. Information and the correct service.
  • Attentive and fast after-sales service.
  • Communication channels that are convenient, diverse, and respond to the needs of customers completely and quickly.
  • Follow-up and customer satisfaction surveys.
  • Customer’s personal information management.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Organized four quarterly press releases to announce the Company’s financial performance.
  • Conducted 20 Noble ID Workshops as part of the Company’s CRM program, focusing on short-form activities designed to foster learning and holistic personal development among participants.
  • Carried out the 2024 Customer Satisfaction Survey, with results used to enhance service quality and improve customer experience.
  • No incidents of customer personal data breaches (PDPA) were reported during the year.

Community & Society

Expectations of Stakeholders

  • Environmental operations in accordance with various laws/regulations.
  • Responsibility to community, society and environment.
  • Protecting construction impacts such as noise pollution and dust.
  • Equity and Opportunity for Advancement.
  • Good working environment and safety.
  • Various complaints be fixed quickly.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Conducting a community feedback survey to assess the impact of construction activities and implemented mitigation and preventive measures to address environmental impacts, in compliance with relevant laws and Environmental Impact Assessment (EIA) regulations.
  • Supporting the use of the Noble PLAY space and providing curatorial guidance for student exhibitions free of charge, for the second consecutive year. This initiative allowed thesis exhibitions from three universities to be showcased from May 19 to July 7, 2024.
  • Launched the “NOBLE GIVE FOR ALL 2024” initiative, aimed at enhancing the quality of life for communities and society. The project focused on converting unused land near Wat Phai Tan in Phaya Thai District into community vegetable gardens and a petanque practice field for youth.
  • Supported the “15-Minute Garden” initiative and provided solar-powered lighting systems for the pedestrian walkway along Khlong Song Krathiam and Khlong Lam Kriang in the Lat Phrao District, benefiting local communities through improved safety and green space development.
  • Launched the “NOBLE GREEN FOR ALL 2024” initiative, to support natural resource restoration through a reforestation activity in Nan Province, a key upstream watershed area of Thailand. The project aims to expand green areas, enhance biodiversity, and contribute to long-term carbon sequestration.

Government Agencies

Expectations of Stakeholders

  • Operations in accordance with the law, requirements and regulations as specified by the government.
  • Social Responsibility and environment.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Conducted a community opinion survey regarding the impacts of construction activities. The Company also implemented corrective and preventive measures to address environmental impacts, in accordance with applicable laws and relevant Environmental Impact Assessment (EIA) regulations.
  • Organized the 2024 Annual Business Plan Press Conference to communicate the Company’s strategic direction and operational goals.
  • Released quarterly press announcements to report the Company’s financial performance and key business highlights throughout the year.

Investors & Shareholders

Expectations of Stakeholders

  • Good Rewards.
  • Business is stable sustainable growth.
  • Good Corporate Governance.
  • Conducting business with transparency and accountability.
  • Ensuring accurate, complete, and timely disclosure of information to shareholders.
  • Investors and shareholder’s personal information management.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Pay dividends for the 2024 fiscal year at the rate of 0.189 baht per share.
  • No reports of complaints regarding breaches of organizational ethics, business integrity, and corporate corruption.
  • Holding the Annual Shareholders’ Meeting 2024.
  • Organizing Opportunity Day quarterly.
  • Conducting Roadshow activities within the country.
  • Arrange Analyst Meeting quarterly.
  • Organizing the Annual Press Conference for the 2024 Business Plan.
  • Released quarterly press announcements to disclose the Company’s financial performance to the public.
  • No incidents of personal data breaches (PDPA) involving investors or shareholders were reported.

Suppliers & Contractors

Expectations of Stakeholders

  • Fair and equitable procurement practices.
  • Collaboration in business development.
  • Occupational health and safety.
  • Respect for human rights.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Communicated the Company’s Business Code of Conduct for Partners to all relevant suppliers, with full disclosure published on the Company’s official website.
  • Conducted ESG risk assessments for suppliers and performed on-site operational audits to evaluate compliance and sustainability practices.

Creditors

Expectations of Stakeholders

  • Repayment of debts on time.
  • Strictly comply with various conditions.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • The net interest-bearing debt-to-equity ratio as of the end of 2024 was 2.15 times, which remains within the financial covenant limit of 2.50 times applicable to the Company’s debt instruments (loans and debentures).
  • Organized quarterly Opportunity Day events.
  • Arrange Analyst Meeting quarterly.
  • Organizing the Annual Press Conference for the 2024 Business Plan.
  • Released quarterly press announcements to disclose the Company’s financial performance to the public.

Competitors

Expectations of Stakeholders

  • Network collaboration in accordance with government guidelines.
  • Meeting with industry-related organizations.
  • Sustainable value creation and economic diversification.

Communication and Channels

Summary of Performance in Responding to Stakeholder Expectations 2024

  • Organizing the Annual Press Conference for the 2024 Business Plan.
  • Conducting Press Release for quarterly business performance.
  • Organizing Opportunity Day quarterly.
  • Organized a meeting with the Circular Economy in Construction Industry (CECI) collaborative group and participated in the 2024 CECI Steering Committee Meeting.
Stakeholder Engagement Policy and Procedure
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